Refund Policy
Last updated: July 2026
1. Overview
This Refund Policy applies to all paid subscriptions and one‑off purchases of MetaGen Pro, including features such as batch processing (up to 100 files), JPG/PNG/SVG metadata auto‑embedding, EPS metadata generation and embedding, CSV/Excel export, SEO analytics & ad‑free experience, drag‑and‑drop keyword reordering, and copyright/trademark checks. All billing is processed by Paddle, our merchant of record.
2. 7‑Day Money‑Back Guarantee
New customers may request a full refund of their first subscription payment within 7 days of the original charge, provided usage on the paid plan does not exceed 25 successful generations or batch operations. To request a refund, email metadatagenai@gmail.com from the address on your account with your order ID. Approved refunds are issued to the original payment method within 5–10 business days.
3. Renewals and Cancellations
Subscriptions renew automatically at the end of each billing cycle until cancelled. You may cancel at any time from your account or by emailing support; cancellation stops future renewals and keeps your plan active until the end of the current paid period. Renewal charges are generally non‑refundable, except as required by law or as expressly stated in this policy.
4. Pro‑Rated and Partial Refunds
We do not provide pro‑rated refunds for unused days within a billing cycle. If the Service is unavailable for an extended period due to our fault, we may, at our discretion, issue a service credit or partial refund proportionate to the downtime.
5. Failed or Inaccurate AI Outputs
MetaGen Pro generates metadata using AI and we strive for high quality, but outputs are advisory and may require review. Dissatisfaction with the style, tone, or SEO impact of generated metadata, keywords, image embeds, or EPS outputs is not, on its own, grounds for a refund. If a feature is genuinely broken (e.g. batch jobs systematically failing, embedded files corrupted, CSV/Excel export not producing valid files), contact support — we will reprocess your work or, if we cannot resolve it, issue a fair refund.
6. Ineligible Cases
Refunds are not available for: (a) accounts terminated for violation of our Terms (abuse, fraud, scraping, illegal content); (b) charges older than 60 days; (c) consumed batch credits or generations beyond the 25‑operation threshold in Section 2; (d) third‑party fees (currency conversion, bank charges).
7. Duplicate or Unauthorised Charges
If you see a duplicate charge or a charge you did not authorise, email metadatagenai@gmail.com within 30 days. We will investigate and refund verified duplicate or unauthorised charges in full.
8. Chargebacks
Please contact us before filing a chargeback — we can usually resolve issues faster directly. Accounts associated with fraudulent chargebacks may be suspended and outstanding balances may be recovered through our payment processor.
9. Statutory Rights
Nothing in this policy limits any non‑waivable rights you have under applicable consumer protection law (including, where relevant, EU/UK distance‑selling rules). Where local law grants stronger refund rights than this policy, those rights apply.
10. How to Request a Refund
Email metadatagenai@gmail.com with the subject "Refund Request" and include: the email on your account, your Paddle order ID or last 4 of the card, the date and amount, and a short reason. We respond to all support requests within 24 hours.
Need help with a charge or cancellation?
metadatagenai@gmail.comSupport response time: within 24 hours.